Monday, June 08, 2009

You Lost My Sale Today

Yes you did. You probably don't care. At least that is how it appeared to me. I came into your store. Oh, I bet you don't think of it as YOUR store. I imagine you just think of it as the place you work. Which is probably part of the problem. But, I think of it as your store. And you ignored me. I walked in looking confused but interested. You were talking to your friend. I know you saw me. You just thought your friend and your friend's boyfriend were more interesting. You looked at me without acknowledging me or greeting me. You never stopped talking to your friend for a minute.

So, I walked out. The fact that I walked out without buying anything didn't seem to bother you one bit. Well, why should it? It's not YOUR store after all is it?

But wait, you get a paycheck right? Who do you think funds that check? Yes, it is me. And all the other people who buy things from your store. If you keep ignoring customers, the "owners" of the store won't be able to afford you. And in these tough economic times, that time may be sooner than you imagine.
So, please, the next time a customer enters your store greet them. Ask how you can be of assistance. Treat that customer as if your job depended on it...because it does.

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