tag:blogger.com,1999:blog-11117241.comments2023-06-21T07:23:48.787-04:00customer service and sales tipsLaurie Brownhttp://www.blogger.com/profile/07663475490726339334noreply@blogger.comBlogger92125tag:blogger.com,1999:blog-11117241.post-14100111058982770432012-03-23T16:22:54.843-04:002012-03-23T16:22:54.843-04:00I love your blog! I am in charge of customer servi...I love your blog! I am in charge of <a href="http://www.trainitinten.com" rel="nofollow">customer service training programs</a> at my company and have been looking for great information to share with my employees. I love what this article says. I think that often we forget to hear and actually listen to our customers. Thanks for the great reminder!addypotterhttps://www.blogger.com/profile/14577170353507863173noreply@blogger.comtag:blogger.com,1999:blog-11117241.post-17885607423122148782011-11-06T18:42:35.741-05:002011-11-06T18:42:35.741-05:00I couldn't agree with you more!I couldn't agree with you more!Laurie Brownhttps://www.blogger.com/profile/07663475490726339334noreply@blogger.comtag:blogger.com,1999:blog-11117241.post-48029975379477179502011-11-06T18:22:55.560-05:002011-11-06T18:22:55.560-05:00That sounds like a horrible situation to be in, no...That sounds like a horrible situation to be in, no matter how you look at it. If it was me, I would think, this is someones mother or sister, or this could be me in this situation. How would I want to be treated? What that airline did was abusive, not to mention inhuman. I also understand there are policies, but sometimes, like in this case, they are meant to be broken...CCCara Cellihttps://www.blogger.com/profile/06798134062407110567noreply@blogger.comtag:blogger.com,1999:blog-11117241.post-43313867564855687732011-10-15T05:16:03.794-04:002011-10-15T05:16:03.794-04:00Yes, you are losing way to many sales if you never...Yes, you are losing way to many sales if you never ask for the order. Make it a rule to ask even if the prospect don't seem interested at all!Einarhttp://sales-techniques.netnoreply@blogger.comtag:blogger.com,1999:blog-11117241.post-11303307025517003682011-10-15T01:36:15.659-04:002011-10-15T01:36:15.659-04:00These are commonly practiced by many representativ...These are commonly practiced by many representatives whenever I speak to them and trying to order something. Honestly speaking, I am not comfortable talking to someone who sounds lazy over the phone.W1 Office call handlinghttp://www.w1office.com/telephone-answering-servicenoreply@blogger.comtag:blogger.com,1999:blog-11117241.post-82036159223975839202011-08-29T13:15:31.952-04:002011-08-29T13:15:31.952-04:00Absolutely Correct!Absolutely Correct!Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-11117241.post-66251971181067316412011-08-25T04:10:49.361-04:002011-08-25T04:10:49.361-04:00It’s glad to see good information being convey. It...It’s glad to see good information being convey. Its a very nice written, and i really like these blog. Thanks for <br /><br />the info.<br /><a href="http://www.libertyigloo.co.uk" rel="nofollow">selling a house privately</a>selling a house privatelyhttp://www.libertyigloo.co.uknoreply@blogger.comtag:blogger.com,1999:blog-11117241.post-49113819091896392382011-03-22T08:51:53.467-04:002011-03-22T08:51:53.467-04:00Hi Laurie,
I think we've all had experiences ...Hi Laurie,<br /><br />I think we've all had experiences like yours at United - an act of kindness that surprised us.<br /><br />And you are soooo right - these simple, powerful and memorable acts that drive positive word of mouth occur at no cost to the companies whose employees deliver them.<br /><br />It astounds me that companies will spend millions on superficial promotions that are forgotten after the receipt is printed, instead of investing in training employees to treat humans like humans, and drive true loyalty.<br /><br />Thanks,<br />Jim WatsonJim Watsonhttp://jlwatsonconsulting.typepad.com/my-blog/noreply@blogger.comtag:blogger.com,1999:blog-11117241.post-77617979354923494722011-01-27T02:33:00.226-05:002011-01-27T02:33:00.226-05:00I totally agree with you Matt. As an organization ...I totally agree with you Matt. As an organization or company, we should do everything, go anywhere and never fail to astonish our customers. Because customers serve as the life in any business industry.<br /><br />Danielle<br /><br /><a href="http://www.magellancallcenter.com/order-taking-services.htm" title="Order taking service" rel="nofollow"><b>Order taking service</b></a>Anonymoushttps://www.blogger.com/profile/15229181523871952970noreply@blogger.comtag:blogger.com,1999:blog-11117241.post-69917507864413680432011-01-24T00:01:06.987-05:002011-01-24T00:01:06.987-05:00In my opinion, Good customer service is necessary....In my opinion, Good customer service is necessary. I believe that treating the customer so politely makes them so comfortable and satisfied with your services. <br /><br /><br />-fern-Outsource Call Centerhttp://www.magellancallcenter.comnoreply@blogger.comtag:blogger.com,1999:blog-11117241.post-89788662768191833432010-12-29T00:48:09.502-05:002010-12-29T00:48:09.502-05:00This comment has been removed by the author.Unknownhttps://www.blogger.com/profile/13818057956040786243noreply@blogger.comtag:blogger.com,1999:blog-11117241.post-73137341472143709142010-12-29T00:44:31.844-05:002010-12-29T00:44:31.844-05:00Greeting customers depends according to situations...Greeting customers depends according to situations! If the customer is in hurry and just wants a small info..its better to provide solution then to Greet him..<br /><br /><br /><a href="http://www.samplequestionnaire.com/medical-questionnaire-form.html" rel="nofollow">Medical Questionnaire Form</a>Unknownhttps://www.blogger.com/profile/13818057956040786243noreply@blogger.comtag:blogger.com,1999:blog-11117241.post-22021495747812335672010-11-11T03:33:17.471-05:002010-11-11T03:33:17.471-05:00Customers want to feel that their issue is importa...Customers want to feel that their issue is important and they want to treat like a valued client. Greeting them will make them feel that they are important and valued..Anyway, thanks for the post!Small Business Answering servicehttp://www.magellancallcenter.com/live-business-answering-services.htmnoreply@blogger.comtag:blogger.com,1999:blog-11117241.post-83160255030536962582010-11-08T06:40:36.194-05:002010-11-08T06:40:36.194-05:00Thanks for the good info! Treat the customer just ...Thanks for the good info! Treat the customer just the way you would like to be treated. I believe that to win in any market place you need to love your customers..Small Business Answering servicehttp://www.magellancallcenter.com/live-business-answering-services.htmnoreply@blogger.comtag:blogger.com,1999:blog-11117241.post-66900397339973789622010-09-03T15:31:49.942-04:002010-09-03T15:31:49.942-04:00Nice post, I'll share this to make all the peo...Nice post, I'll share this to make all the people be aware of it!telemarketing call centerhttp://www.724care.com/noreply@blogger.comtag:blogger.com,1999:blog-11117241.post-45044806288938426002010-08-21T03:33:25.958-04:002010-08-21T03:33:25.958-04:00What a great blog on customer service! I especiall...What a great blog on customer service! I especially love the term "inside tip". I also believe each customer has hot button good or bad a great servant would be on the hunt for those buttons...this gentlemen observed, listened, and GAVE...and that's why he was GIVEN to so generously. Thanx for the article.Redd Speakshttps://www.blogger.com/profile/01039349844888371141noreply@blogger.comtag:blogger.com,1999:blog-11117241.post-82305520172308746622010-07-21T19:18:10.623-04:002010-07-21T19:18:10.623-04:00The very idea that anyone would say "Do I loo...The very idea that anyone would say "Do I look like someone who is here to help you?" is incredibly insensitive. Agents in uniform, collecting paychecks, and insulting others.<br />I have zero tolerance for this when I am a customer and work tirelessly in teaching CSRs to do just the opposite of the United reps.<br />Here's a post with lessons learned:<br />--------<br /><a href="http://katenasser.com/worst-customer-service-stories-train-best-csrs/" rel="nofollow"><b>25 Worst Customer Service Stories to Train the Best CSRs</b></a><br /><br />Thanks for this post Laurie -- I will RT it on Twitter so others can experience it!<br />Kate Nasser, The People-Skills CoachKate Nasser, The People-Skills Coachhttp://katenasser.comnoreply@blogger.comtag:blogger.com,1999:blog-11117241.post-74245740683851113422010-06-27T23:58:03.114-04:002010-06-27T23:58:03.114-04:00I agree with you 100%. Sam is so nice and I got to...I agree with you 100%. Sam is so nice and I got to know him after I had him come with me in my car on the highway to find out why I still was getting vibration in the steering wheel at 80 mph after replacing 1 front bent rim. He told his mechanic to look at the wheels properly and they found that the other rim was bent slightly too by looking at it carefully and rebalancing the wheel. This makes me happy that they spend time carefully with each customer and listen to their complaints no matter what. Sam told me that everyone knows their own car very well. I am impress with Erhard 100%.baloo588https://www.blogger.com/profile/09311045700519820684noreply@blogger.comtag:blogger.com,1999:blog-11117241.post-6445905005880925182010-06-18T16:34:51.680-04:002010-06-18T16:34:51.680-04:00Wow. Horrible experience, great post Laurie. This ...Wow. Horrible experience, great post Laurie. This should be required reading for anyone in health care. Ditto everything my buddy Kate Nasser said!<br /><br />-Rich Gallagher, author "What to Say to a Porcupine"Rich Gallagher, LMFThttps://www.blogger.com/profile/14070819187873592934noreply@blogger.comtag:blogger.com,1999:blog-11117241.post-76784488292004586762010-06-16T15:18:13.606-04:002010-06-16T15:18:13.606-04:00Laurie,
You and I should definitely join efforts i...Laurie,<br />You and I should definitely join efforts in trying to influence the medical world (doctors, techs, nurses, and office staff) to see us as their customers and humans needing care!<br /><br />As you know I am VERY passionate about people-skills for customer service and teamwork and the medical world needs significant help. <br /><br />I have encountered excellent interpersonal skills in the healthcare community yet it seems to be the exception. When I ask about it, I get this list of "reasons why" they can't do better:<br />-------------<br />Cost - Excuse me it costs nothing to be nice or interact personably.<br /><br />Stress/pressure - We are not talking about the Emergency Room where I might understand abrupt treatment while my life was in grave danger.<br /><br />Technical expertise - It takes a very intelligent person to become a doctor. If doctors are smart enough to learn everything about the body, they are capable of learning people-skills.<br /><br />Sometimes I think I would pay the medical community to let me teach what others pay me to teach them. LOL.<br /><br />Great post. I will RT it on Twitter.<br />KateKate Nasser, The People-Skills Coachhttp://katenasser.comnoreply@blogger.comtag:blogger.com,1999:blog-11117241.post-70624564208487849732010-06-11T10:12:03.814-04:002010-06-11T10:12:03.814-04:00WOW Laurie .. this is quite a letter. Polite sarca...WOW Laurie .. this is quite a letter. Polite sarcasm at its height to a company very much known for top notch customer service. <br /><br />When I encounter sales/service staff that ignore me or other customers, I wonder the same thing. What could be so important that you can't put it on hold and attend to the main purpose of your job -- the customer!<br /><br />Here's a post of mine on customer service blunders. It is rare that I write in the negative yet I saved up the info for one giant shout out. I welcome your insights on this post.<br />--------------------------<br /><a rel="nofollow">http://katenasser.com/worst-customer-service-stories-train-best-csrs/</a><br /><br />I am going to put your post on Twitter. It speaks volumes in a few paragraphs.<br /><br />Best-<br />Kate NasserKate Nasserhttp://katenasser.comnoreply@blogger.comtag:blogger.com,1999:blog-11117241.post-74072995365411945382010-06-08T07:26:34.041-04:002010-06-08T07:26:34.041-04:00Yes, Customer’s perception about the product or se...Yes, Customer’s perception about the product or services not only determines the growth of an organization greeting the customer is very important. Workshops on <a href="http://www.lifeworkpg.com" rel="nofollow">customer service </a> can give a good understanding about what a customer really needs.Jaxonhttps://www.blogger.com/profile/04994090891178785279noreply@blogger.comtag:blogger.com,1999:blog-11117241.post-77559943406449703542010-05-24T05:30:48.510-04:002010-05-24T05:30:48.510-04:00My boss told me the importance of greeting and it ...My boss told me the importance of greeting and it is the part human communication that we perform as per our daily activities in both personal and professional lives.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-11117241.post-54721789473345835492010-05-06T08:21:34.497-04:002010-05-06T08:21:34.497-04:00Good steps to create customers. Customer service ...Good steps to create customers. <a href="http://lifeworkpg.com/" rel="nofollow">Customer service</a> depends upon the relationship between the organization and the customer, because organization goal does not end with supplying product or providing services; they have to maintain a fruitful relationship with the customer.Matthttps://www.blogger.com/profile/01398020534262714766noreply@blogger.comtag:blogger.com,1999:blog-11117241.post-2702216245693386012010-04-27T11:55:17.148-04:002010-04-27T11:55:17.148-04:00hello but in my company we suggest by managemnt to...hello but in my company we suggest by managemnt to us how may i help uAnonymousnoreply@blogger.com