tag:blogger.com,1999:blog-11117241.post2311512338566407099..comments2023-06-21T07:23:48.787-04:00Comments on customer service and sales tips: "Do I look like someone who is here to help you?" United O’Hare counter staff disappointsLaurie Brownhttp://www.blogger.com/profile/07663475490726339334noreply@blogger.comBlogger2125tag:blogger.com,1999:blog-11117241.post-82305520172308746622010-07-21T19:18:10.623-04:002010-07-21T19:18:10.623-04:00The very idea that anyone would say "Do I loo...The very idea that anyone would say "Do I look like someone who is here to help you?" is incredibly insensitive. Agents in uniform, collecting paychecks, and insulting others.<br />I have zero tolerance for this when I am a customer and work tirelessly in teaching CSRs to do just the opposite of the United reps.<br />Here's a post with lessons learned:<br />--------<br /><a href="http://katenasser.com/worst-customer-service-stories-train-best-csrs/" rel="nofollow"><b>25 Worst Customer Service Stories to Train the Best CSRs</b></a><br /><br />Thanks for this post Laurie -- I will RT it on Twitter so others can experience it!<br />Kate Nasser, The People-Skills CoachKate Nasser, The People-Skills Coachhttp://katenasser.comnoreply@blogger.comtag:blogger.com,1999:blog-11117241.post-26291857130757005642010-04-18T21:16:53.463-04:002010-04-18T21:16:53.463-04:00Very interesting and what a great blog. Please ch...Very interesting and what a great blog. Please check out our website for more information on sales and service coaching as well. www.thesalesandservicecoach.com.Joseph Rosaleshttps://www.blogger.com/profile/09506381052379185185noreply@blogger.com